Introduction
Tetra Tech International Development Pty Ltd and its related bodies corporate (we, our, us) take your privacy seriously and recognise your rights under the Privacy Act 1988 (Cth) (Act).
This document is our Privacy Policy and it tells you how we comply with all of the Act’s requirements in respect of the collection, use, holding and disclosure of your personal information.
By using this website and/or providing information to us by the methods set out below, you accept and agree to the collection, use, holding and disclosure of your personal information in accordance with this Privacy Policy.
What is personal information?
The term “personal information” has the meaning given to it in the Act. In general terms, if the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
What personal information do we collect and hold?
We will only collect personal information which is relevant for the purpose for which it is sought. We may collect the following types of personal information:
- Basic personal information such as your name, profession, occupation or job title;
- Your date of birth;
- Contact information such as your street address, mailing address, email address or telephone number;
- Identification information such as driver’s licence, passport details or other forms of identification;
- Client information such as details of the products or services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
- Payment and billing information, which we use to bill you for the products or services you have purchased from us and to process payments;
- Recruitment candidate information provided by you or provided by an authorised third-party agency acting on your behalf, such as your resume, academic records and transcripts, skills, experience and career preferences, legal work entitlement documents including visas or information relating to your criminal history;
- Pre-employment assessment information including employer and reference checks and any medical examinations; and
- Any additional information relating to you that you provide to us directly through our website or indirectly through use of our website, through our representatives or otherwise.
How do we collect personal information?
We collect personal information by lawful and fair means directly from you, except where you have consented to us collecting the personal information from a third party or the law permits us to do so or if it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in ways including:
- Through your access and use of our website or internal IT systems;
- During conversations between you and our representatives;
- When you complete an application or purchase order or enter into a contract for services with us;
- When you complete a job application;
- When you complete a contact form on our website; or
- Orally, in writing, by telephone, by e-mail and through other methods of communication.
We may also collect personal information from third parties including third party organisations such as law enforcement agencies or government entities.
We are reliant on you to ensure that the personal information you supply to us is true and accurate to the best of your knowledge.
Use of cookies and analytics
When you visit our website, we may send a “cookie” to your computer. This is a small summary file containing a unique ID number which enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. We may also use cookies to analyse website data so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
We may also engage third parties, including Google Analytics, to track and analyse activity on our website on our behalf. To do so, these third parties may place cookies or web beacons to track user activity on our website. Google will use this information for the purpose of evaluating your, and other users’ use of our website, compiling reports for us on website activity and providing other services relating to website activity and internet usage.
We may also log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users’ movements and gather broad demographic information.
For what purpose do we collect, hold, use and disclose your personal information?
We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of service.
The purposes for which we may collect personal information include, but are not limited to:
- Administering our relationship with you, including providing you with our products and services, sending communications requested by you, and obtaining payment for our products and services;
- Assessing and/or canvassing suitability for current and/or potential job vacancies;
- Answering enquiries and providing information or advice about existing and new products or services;
- Informing you of changes to our terms or this privacy policy;
- Assessing the performance of our website and to improve its operation for you and your device;
- Conducting business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
- Business development including marketing (including direct marketing), planning, product or service development, quality control and research purposes;
- Updating our records and to keep your contact details up to date;
- Processing and responding to any complaint made by you; and
- Complying with any law or in co-operation with any governmental authority or agency of any country.
We will not sell personal information to third parties.
Who do we disclose your personal information to?
We may disclose your personal information as follows:
- To our employees, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, processing job applications, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors and professional advisors such as our insurers, accountants, solicitors, business advisors and consultants;
- To suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes (such as website functionality, analysing or tracking usage);
- If required by law;
- To protect or enforce our rights or property; and
- To any other individual or organisation for any authorised purpose with your express consent.
Disclosure of personal information outside Australia
Tetra Tech International Development Pty Ltd is a member of the Tetra Tech group of companies. As such any personal information that we collect, or you provide to us, may be shared with and processed by any of our related bodies corporate within the Tetra Tech group of companies globally.
This does not diminish your rights and we take reasonable steps to ensure that this process is secure and the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
Direct marketing materials
Occasionally, we may send you direct marketing communications and information about our products and services. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). We only do this when you consent to being contacted in this way. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical do to so.
At any time you may opt-out of receiving marketing communications from us. You can do this by either contacting us on the details below, or by using opt-out facilities provided in the communication. We do not provide your personal information to other organisations for the purpose of direct marketing.
Storage and security of personal information
We may hold your personal information in either written or electronic form on our servers and computers or physically.
We will take reasonable steps to protect your personal information from misuse and loss, and unauthorised access, modification and disclosure.
Personal information is destroyed, de-identified or archived when no longer required in accordance with applicable law.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of personal information you communicate to us online. We also cannot guarantee that the personal information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information which you transmit to us online is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. This Privacy Policy does not apply to, and Tetra Tech International Development Pty Ltd makes no representations or warranties in relation to, the privacy practices or content of any third-party websites. If you follow a link to any third-party website or platform, such as through a third party recruitment platform provider, they will have their own privacy policies and you will need to check these policies before you submit any personal information to any third-party website.
How can you access and correct your personal information?
You are entitled to request access to all personal information you have given us by contacting us (see details below). You may make any changes you deem appropriate, including the removal of personal information that you do not want us to retain.
Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We will not charge for making the request or for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
How can you complain about a breach of privacy?
If you believe that your privacy has been breached, please contact our Privacy Officer using the contact information below and provide details of the incident so that we can investigate it.
We will treat your complaint confidentially, investigate it, and aim to ensure that we contact you and resolve the complaint within a reasonable time frame (or at least within the time required by the Act, if applicable).
Contacting us
If you have any questions on the protection of the information that you have given to us or would like further information on our Privacy Policy, please contact our Legal team at:
Address: 422 King William Street, Adelaide, SA 5000
Telephone: (08) 8375 4457
Email: [email protected]
Changes to Policy
We may review this policy and make changes from time to time. Any updated versions of this Privacy Policy will be posted on our website. We encourage you to periodically check our website for our current Privacy Policy.